Emergency procedures for problems with capacity booking or nomination
If you experience problems regarding:
- The unavailability of the PRISMA or GSA auction platforms (particularly in urgent situations concerning day-ahead or same-day auctions),
- Capacities offered by NET4GAS in the auctions held on the PRISMA and GSA platforms,
- Auctions in the tryGAS system for transmission to/from gas storage facilities, or
immediately contact the Commercial Operations Department by e-mail at email@example.com. Kindly provide a description of the problem, including a screenshot of the error message, in your e-mail message.
In addition to contacting us by e-mail, call the Commercial Management Department by telephone using the contacts here.
If you experience problems outside working hours, on weekends, and during official holidays, call the Commercial Dispatching directly at +420 220 225 970 or +420 739 536 629.